JOIN THE JONESES CANCELLATION & RETURNS POLICY
Join The Joneses (ABN 56 829 045 213) ("we", "us" or the "Proprietor") prides itself on providing products of the highest quality and is committed to customer satisfaction. This returns policy describes generally how we manage product returns. Returns remain subject to our Usage Terms (https://jointhejoneses.com.au/terms-and-conditions).
The Australian Competition and Consumer Act 2010 (including the Australian Consumer Law) (ACL), as well as other Australian laws, guarantee certain conditions, warranties and undertakings and give consumers other legal rights. In Australia, the Proprietor’s products come with guarantees that cannot be excluded under the ACL. Nothing in these terms and conditions purports to modify or exclude the conditions, warranties, undertakings or other legal rights in the ACL and other Australian laws.
If you would like more information, please don't hesitate to contact us.
Refunds
If you have placed an order with us and wish to retract your order for any reason – even if you simply change your mind – we will provide you with a full refund, provided that we receive notice of the cancellation of your order before we have begun processing your order. If we have already started processing your order, then we are unable to provide any refund.
In any other circumstances, refunds will only be available as detailed below. If you are not satisfied with any item that you receive from us, you may be entitled to return that item to us in accordance with the below.
Returns
Replacement or credit as remedy
If you are not satisfied with any item that you receive from us, please let us know as soon as possible as we may be able to replace the item for you. In some circumstances, we may provide a credit instead of replacement at our discretion.
What you must return to us
To receive a replacement or credit, you must first return the item to us along with its original packaging.
Returning items within the first 2 Business Days
If we receive the returned item, or written notice from you that you will be returning the item, within the first 2 Business Days after the earlier of the date of purchase and the date of delivery to you, then we will assess the circumstances (including analysing the returned item, if considered appropriate by us) to ascertain whether or not the Proprietor is at fault and:
· (Proprietor at fault) if we consider that the Proprietor is at fault, we will provide a full replacement of the returned item (or a credit at our discretion); or
· (Proprietor not at fault) if we consider that the Proprietor is not at fault, then:
- if the item has been returned in its original condition, we will provide a full replacement of the returned item (or a credit at our discretion); or
- if the item has been returned broken, damaged, tarnished or worn, we will not provide any replacement or credit.
Returning items after the first 2 Business Days
If we do not receive the returned item, or written notice from you that you will be returning the item, within the first 2 Business Days after the earlier of the date of purchase and the date of delivery to you, then we will assess the circumstances (including analysing the returned item if considered appropriate by us) to ascertain whether or not the Proprietor is at fault and:
· (Proprietor at fault) if we consider that the Proprietor is at fault, we will provide a full replacement of the returned item (or a credit at our discretion); or
· (Proprietor not at fault) if we consider that the Proprietor is not at fault, then no replacement or credit will be provided. The Proprietor may, however, choose to provide a replacement or credit in some cases at its discretion.
Business Days
In this returns policy, "Business Day" means a day (other than a Saturday, Sunday or public holiday) when banks in Adelaide, South Australia are open for business.
Subscription Period
When you sign up to our subscription box, you are signing up for a minimum three (3) month period. Subscription boxes are sent out in the third week of each month. You may cancel your subscription with two (2) weeks written notice, after the initial three (3) month term. Written notice can be via the website, or via email to info@jointhejoneses.com.au. As long as your subscription box has not begun to be packed or has been dispatched, you will receive a refund for that month, if payment has already occurred. If your subscription box has been packed and /or dispatched, you will not receive a refund for this month, but your subscription will be cancelled for the following month(s).
If you cancel your subscription within the first three (3) month period, you will be required to pay for the full minimum term.
The monthly subscription fees will be debited on a month-by-month basis.
Shipping costs
In all cases, you must pay the costs involved in shipping the returned product back to the Proprietor. If we consider that the Proprietor is not at fault, then no reimbursement in respect of those shipping costs will be provided. If we consider that the Proprietor is at fault, then we will reimburse you for your reasonable shipping costs incurred in returning the product to us.
